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Folder Service Support Officer

MHA Care is committed to providing "The right care". We do this through providing innovative personal solutions that support people to live their life, their way. As a values-based organisation we want our staff to reflect the values that we live by:

Compassion       Accountability       Responsiveness       Transparency        Sustainability

Our customers are at the heart of everything we do and the experience they enjoy is critical to the success of our organisation. Every day, MHA Care employees are making a difference to real people and making people's lives better.

We are looking for an energetic and diligent person to join our great team in the following role based in Yarrawonga:


Service Support Officer – Reporting to the Service Manager

Yarrawonga, Full Time on-going position,

Salary range and benefits: SACS 3 + Non for-profit salary packaging options

What's involved in the role?

We are seeking a Service Support Officer. For this role, you need to be ready to hit the ground running, enjoy providing corporate support to a team and also be interested in rostering and coordinating our clients with their carers. Essentially many things can be thrown your way and we need a ‘can do’ attitude.

To be successful you will need have a background in office administration (rostering or coordinating services a plus), be organised with a customer service focus, flexible in a fast-paced environment and well-developed oral and written communication skills.

About you:

While a previous experience in coordinating the delivery of services and developing staff rosters is in our essential criteria, what is also important are the attributes that you possess that speak to our values. We want our clients to have a great experience with our people, and our people need to have a great attitude, be friendly, willing to learn new things, and most importantly listen and understand what the client wants. In other words you need GREAT interpersonal skills. Please see our PD posted on the website for more information on the essential and desirable criteria for the role.

What can we offer?

  • Comprehensive induction program
  • Helpful and supportive team
  • Ongoing training and development
  • Uniform
  • Employee Assistance Program
  • Salary Packaging 
  • Reward and recognition program

All positions require a current satisfactory Police Check, Working with Children’s check and a current valid driver’s license. For more information please go to the ‘Work with Us’ section on the MHA Care Website ( A copy of the position description can be found on this website by the link above. Applications must address key selection criteria and close at Friday 20th November 2020.  Please email applications marked ‘Private and Confidential’to This email address is being protected from spambots. You need JavaScript enabled to view it.

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pdf PD Service Support Officer 2020 ( pdf, 224 KB ) (143 downloads)

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